Services

Like a good restaurant,  we do not have too many items in our menu.    What matters is we are good at delivering the service you need

Face-to-face Surveys

From knocking on doors to street intercepts,  our multilingual team of seasoned surveyors has talked to people from different demographic groups on all sorts of issues.  Whether you need a survey with 100 or 10,000,  we have the resources that we can mobilise at short notice

Telephone Interviews

Our call centre is located in Singapore, with interviewers proficient in English, Mandarin, Malay and Tamil. Telephone interviews are conducted using our Computer Assisted Telephone Interview (CATI) System that allows better monitoring and quality control

Online Surveys

Tens of thousands of respondents have used our online survey system to provide feedback.  Our survey system is securely hosted in Singapore,  and has features to support almost every type of survey question, including multilingual support

Focus Groups

Each of our XpressWorks Focus Group Discussion moderator has more than 10 years of experience.  We have successfully conducted numerous sessions with participants ranging from seven years old to seventy

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Specialisations

Public Perception

We have worked with almost every major government agency in Singapore, to gather public perceptions on national or living issues,  and provided valuable information to help the public sector shape their policies and improve their programmes

Education and Outcomes

XpressWorks prides itself as one of the key vendors of training related surveys in Singapore,  with organisations like WDA, MOE, People's Association,  universities, polytechnics, ITE and schools among our repeat clients.  The insights has helped these organisations improve their programmes to achieve better outcomes

Customer/Partner Satisfaction

Whether internal or external customers, or working partners,  XpressWorks has helped our clients ask the right questions to the right people to understand what mattered to their customers,  and using the insights to identify opportunities for improvement, raise Key Performance Indicators and enhance service levels. 

Post Event Evaluation

Whether a 3-day event or a 3-month campaign,  XpressWorks has the resources and methods to effectively engage with event participants or target groups to get their feedback,  to enable our clients to improve their events and campaigns year after year

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